At Massaa Salon, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website (https://massaasalon.co.uk/) or our services. By accessing our website or engaging with our services, you consent to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to enhance your experience and provide our services effectively. This includes:

Personal Information:

• Name

• Email address

• Phone number

• Mailing address

• Payment information

• Appointment history

Automatically Collected Information:

• IP address

• Browser type and version

• Operating system

• Referring website or source

• Pages viewed, time spent, and navigation paths on our website

2. How We Use Your Information

We use your information to:

• Process and confirm appointments

• Facilitate payments and refunds

• Send appointment reminders and promotional offers (if you opt-in)

• Respond to your inquiries

• Improve our website and services

• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it in the following circumstances:

• With trusted third-party service providers (e.g., payment processors, marketing agencies, IT support) to perform essential functions

• To comply with legal requirements or enforce our policies

• In connection with a business transfer, such as a merger or sale

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymise your data.

5. Security

We take appropriate technical and organisational measures to safeguard your information against unauthorised access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission or storage is entirely secure.

6. Your Rights

You have the following rights concerning your personal information:

• Access: Request a copy of the data we hold about you.

• Correction: Update inaccurate or incomplete information.

• Deletion: Request the removal of your data (subject to legal obligations).

• Restriction: Limit the processing of your data in certain situations.

• Objection: Withdraw consent for marketing communications.

To exercise these rights, contact us using the details provided below.

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality and analyse usage patterns. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Review their policies before sharing your personal information.

9. Children’s Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us immediately.

10. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. Your continued use of our services indicates your acceptance of the updated terms.