Welcome to Massaa Salon. These Terms and Conditions govern your use of our website (https://massaasalon.co.uk/) and any services provided by Massaa Salon. By accessing our website or booking our services, you agree to comply with these terms. If you do not agree, please do not use our website or services.

Your continued use of our website constitutes your acceptance of these Terms and Conditions.

1. Definitions

“We,” “us,” “our,” and “Massaa Salon” refer to Massaa Salon. “You” and “your” refer to the user or customer of our website and services.

2. Use of the Website

You agree to use the website for lawful purposes and not to engage in any activities that may disrupt its operation or misuse the content provided. You must not attempt to gain unauthorised access to any part of the website or interfere with its security features.

3. Appointments and Services

Appointments are subject to availability and confirmation. You must provide accurate details when booking an appointment. We reserve the right to refuse service or cancel appointments due to unforeseen circumstances or non-compliance with our policies. Late arrivals may result in reduced service time or rescheduling.

4. Payment and Refund Policy

Payments are required at the time of booking or upon completion of services. Refunds are only offered for cancellations made 24 hours prior to the scheduled appointment. Late cancellations or no-shows may incur a fee or loss of deposit.

5. Gift Vouchers

Gift vouchers are valid for the duration stated on the voucher. They are non-transferable, non-refundable, and cannot be exchanged for cash. Lost or stolen vouchers cannot be replaced.

6. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the intellectual property of Massaa Salon or its licensors. You may not use, reproduce, or distribute our content without prior written permission.

7. Limitation of Liability

We are not responsible for any damages, loss, or injury resulting from your use of our website or services, except as required by law. We do not guarantee that the website will be error-free, uninterrupted, or free from viruses.

8. Changes to Services and Terms

We reserve the right to modify our services, prices, or these Terms and Conditions at any time without prior notice. Changes will be posted on this page, and continued use of our website signifies your acceptance of the updated terms.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Complaints and Disputes

If you have any complaints about our services, please contact us directly. We aim to resolve disputes promptly and amicably. These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes will be subject to the jurisdiction of the courts of England and Wales.